COVID-19 Update: The health and safety of our patients and staff is our top priority. As an essential business, we are here to serve the needs of our community and help minimize the spread of COVID-19. Click here for more information Therefore, we are adjusting our hours and Center openings. Click here for Center hours/openings
Does Fairfax Radiology provide sign language interpreters for hearing impaired patients?
We will make arrangements to have a sign language interpreter present during your exam. Let us know when scheduling your appointment so arrangements can be made.
How long do I have to wait to schedule an appointment?
Many variables impact the availability of an appointment. Demand of a particular type of X-ray and instances of inclement weather can affect the ability to find an immediate appointment time. In addition, insurance requirements for such things as pre-certification and the allowed frequency of obtaining the particular exam per year also impact when we may provide the next available appointment.
Do I need an appointment for all tests and procedures?
Plain film X-rays, such as chest X-rays or back X-rays, do not require an appointment. See our “Locations” page to find out which locations offer diagnostic X-rays.
Why do I have to have a physician’s order for an X-ray? My insurance company says I do not need one.
As indirect providers, Fairfax Radiology provides imaging at the request of a referring physician and reports results directly to that physician. Some insurance companies require a “referral” for imaging, which is a special form or authorization code that provides assurance of insurance benefits eligibility. Although the terms are sometimes used interchangeably, in this instance, an “order” is not the same thing as a “referral.” A patient must always have an “order” for the imaging, but might not always need an insurance “referral.”
Can I use my order from another company to come to Fairfax Radiology?
We accept any written order from a physician that is written on either a physician’s prescription form, an insurance referral form or a Radiology request form (from any Radiology practice).
Do I need to present my insurance card at every visit?
Yes. In order to file an insurance claim on your behalf, we must collect current and complete insurance information for every date of service.
How do I find out if you are modifying your business hours during inclement weather?
During inclement weather, we will post an alert on our website and our phone greeting will be modified to include any changes in hours of operation. If there is no alert on our website or mention of a change at the beginning of the phone greeting, then we are operating on a normal schedule.
How do I report a compliment/complaint/concern regarding the service I received at Fairfax Radiology?
We appreciate your feedback and welcome any opportunity to improve our services.
You can communicate with us by speaking with the Office Manager at the location where the services were provided, by contacting our Patient Relations Department at 703.698.8432 or by filling out our online Patient Survey.
How do I find out how to prepare for my procedure?
Exam preparation for each procedure is provided during the scheduling process. To assure you follow the proper preparations and for further clarification, you should call Centralized Scheduling at 703.698.4488 or contact the patient care center where your exam is scheduled.
What options are available for scheduling an exam?
You can reach our Centralized Scheduling Department Monday through Friday from 8:00 am to 6:00 pm. You have the option of speaking to a scheduler or leaving a voicemail message requesting a return call. In addition, you have the option of using our online appointment request form to ask that we contact you to schedule your appointment.
- How do I obtain a copy of my films or report, or ask that they be sent to my physician?
How can I get directions to a particular location?
Go to the “Locations” section and use the Google “driving directions” tool. Simply enter your address, and you will be provided directions to your desired location.
What are your hours of operation?
Our office hours vary from site to site and based on the type of exams performed. The hours of operation for each site are listed under the locations tab for each individual location.
Can I bring my children to my imaging appointment?
All imaging procedures require that only the patient remain in the room during the exam. Because the patient requires our full attention, we cannot provide supervision for any accompanying children. If you wish to bring your children, you must arrange for another adult to supervise your children during your procedure. Families of Obstetrical patients will be allowed in the room for a limited period of time, but only when an adult accompanies the minor children.