Frequently Asked Questions
Q. Can I bring my children to my imaging appointment?
A. All imaging procedures require that only the patient remain in the room during the exam. Because the patient requires our full attention, we cannot provide supervision for any accompanying children. If you must or wish to bring your children, you must arrange for another adult to supervise your children during your procedure. Families of Obstetrical patients will be allowed in the room for a limited period of time, but only when an adult partner accompanies the minor children.
Q. What are your hours of operation?
A. The patient care center appointment times vary from site to site based on the type of exams performed. The hours of operation for each site are listed under the locations tab for each individual location.
Q. How can I get directions to a particular location?
A. Go to locations and use the Google “driving directions” tool. Enter your address, and you will be provided instructions how to find the desired location.
Q. How do I obtain a copy of my films or report, or ask that they be sent to my physician?
A. Contact the Film Library at 703-698-6882 or use our online film request form. The Film Library is available to take your call Monday through Friday between 8:00 am to 5:00 pm. You may leave your request information on our voicemail after hours.
Q. What options are available for scheduling an exam?
A. Our Centralized Scheduling Department can be reached Monday through Friday from 8:00 am to 6:00 pm. You have the option of speaking to a scheduler or leaving a voice mail message requesting a return call. In addition, you have the option of using our online appointment request form to ask that we contact you to schedule your appointment.
Q. How do I find out if and where you do a particular exam?
A. Our Services Grid should offer you a resource for identifying what sites perform which types of exams. If you cannot find a specific exam, contact our Centralized Scheduling Department at 703-698-4488 to assist you.
Q. How do I find out the preparation for my procedure?
A. Exam preparation for each procedure is provided during the scheduling process. Although generalized preparation instructions for radiology exams may be found on the web, FRC’s preparations may differ from other practices. To assure you follow the proper preparations and for further clarification, you should call Centralized Scheduling at 703-698-4488 or contact the patient care center where your exam is scheduled.
Q. How do I report a compliment/complaint/concern regarding Fairfax Radiology’s service?
A. You can communicate with us by speaking with the Office Manager at the location where the services were provided, by contacting the Business Office at 703-698-4444 or by utilizing our Patient Survey. You may access our online Patient Survey or print, complete and mail the downloadable survey form. We appreciate your feedback and welcome any opportunity to improve our services.
Q. How do I find out if you are modifying your business hours during inclement weather?
A. During inclement weather, our phone greeting will be modified if, in the interest of safety, we change our hours of operation. If there is no mention of a change at the beginning of the phone greeting, then we are operating with a normal schedule.
Q. Why do you need my insurance every time I call?
A. Accurate Insurance information is essential for insurance processing. To assure the information collected for each date of service is accurate and complete, and avoid insurance denial, we require that you inform us of your current insurance information and eligibility for each visit by presenting your current insurance card.
Q. Can I use my order from another company to come to FRC?
A. We accept any written order from a physician that is written on either a physician’s prescription form, an insurance referral form or a radiology request form (from any radiology practice).
Q. Why do I have to have a doctor’s order for an x-ray? My insurance company says I don’t need one.
A. As indirect providers, Fairfax Radiology provides imaging at the request of a referring physician and reports results directly to that physician. Some insurance companies require a “referral” for imaging, which is a special form or authorization code that provides assurance of insurance benefits eligibility. Although the terms are sometimes used interchangeably, in this instance, an “order” is not the same thing as a “referral.” A patient must always have an “order” for the imaging, but might not always need an insurance “referral.”
Q. Do all modalities require an appointment?
A. Plain film x rays, such as chest x-rays or back x-rays, do not require an appointment. See the Services grid to find locations for diagnostic x-rays.
Q. Why does it seem to take a long time to obtain an appointment in some cases and not in others?
A. Many variables impact the availability of an appointment. Demand of a particular type of x-ray and instances of inclement weather can affect the ability to find an immediate appointment time. In addition, the patient's insurance requirements for such things as pre-certification and the allowed frequency of obtaining the particular exam per year also impact when FRC may provide the next available appointment.